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Disclaimer

By using this website you are accepting all the terms of this disclaimer notice. If you do not agree with anything in this notice you should not use this website.

Warrawong Medical Centre makes no representations or warranties in relation to the accuracy or completeness of the information found on it. Material on this website, including text and images, is protected by copyright law. It may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal, non-commercial use. Prior written consent of the copyright holder must be obtained for any other use of material. No part of this site may be distributed or copied for any commercial purpose or financial gain. All intellectual property rights in relation to this website are reserved and owned by Warrawong Medical Centre.

COMMUNICATION WITH THE DOCTOR

  • A consultation is the best way to address most problems.
  • Patients can obtain advice or information related to their care, where the doctor determines that a face-to-face consultation is unnecessary, via telephone.
  • Our telephones are answered by trained staff.
  • Please give the staff as much information as possible so that the most appropriate assistance can be given to you. 
  • Please notify us of any changes to your address or personal details to help us keep our records up to date.

TEST RESULTS AND GENERAL ENQUIRIES

  • Due to busy phone lines, we prefer general enquiries to be made between 10 am and 4 pm Monday to Friday.
  • Your doctor will normally require you to attend an appointment for test results and follow-up.
  • In some circumstances, the doctor will advise you that it is appropriate for you to call the medical centre for the results of investigations. Consult with your doctor.

REMINDER SYSTEM

Please advise us if your contact details, such as phone number or address, change, as Warrawong Medical Centre is committed to preventative care and may send you a reminder notice if you are due to make an appointment based on our records. Please inform our reception staff if you are no longer attending Warrawong Medical Centre, so we can remove you from our database.

SUGGESTIONS AND COMPLAINTS

  • The Practice constantly strives to provide you the best possible care and attention.
  • If you have any suggestions, please use our “suggestions box”, or if you are unhappy about any aspect of our service, please talk to the Practice Manager or the doctor. We take your concerns seriously.
  • For unresolved complaints, you may contact Health Care Complaints Commission, Locked Bag 18, Strawberry Hills NSW 2012, Ph: (02) 9219 7444  Free call:  1800 043 159.